Technical Director

PCD Group, an award winning full-service interactive agency currently has an opening for a Technical Director. The Technical Director is responsible for the day-to-day leadership of the Programming Team and guiding the development of solutions within planning borders.

PCD Group specializes in cross-channel digital marketing, interactive design, application development and technology solutions for the financial service industry. With over 15 years of experience, we have helped the world’s largest banks and financial service organizations with online marketing, customer acquisition, account opening, onboarding and customer retention programs. PCD Group delivers Websites, Microsites, Mobile sites and Social Media initiatives, as well as custom web applications such as CRM, CMS and other web-based business applications.

Job Duties

• Oversee all technical decisions for the PCD Group programming team. You will work with the producer and programmers to advise, allocate programming resources, define coding standards, and assist in the hiring process.
• Create and assign tasks for programmers and technical staff.
• Communicate task priorities and manage programming team.
• Check in with programming team on a daily basis to check on project status and roadblocks.
• Research current and future technologies as well as emerging technology trends. Translate these into innovative technical solutions.
• Develop, refine, maintain, and apply key technical procedures and processes.
• Define, communicate and enforce coding standards.
• Assist in the evaluation of the development team, identifying strengths, problem areas, and developing plans for improving performance.
• Assist in the evaluation and interviewing of candidates for technical positions.
• Help to develop the best products possible from concept to completion.
• Ability to lead the programming team in tackling complex business requirements with the optimal technical solution, within budget and timeline constraints.
• Manage technical risks and opportunities by making key software design and implementation decisions with the development team.
• Suggest alternative technical solutions to meet client requirements more efficiently and with greater reusabilit.
• Ability to analyze code and recommend performance, stability, scalability or cross-browser improvements.
• Be the bridge between the design and programming teams.
• Responsible for the successful strategic “shaping” and delivery of technical solutions.
• Gather technical requirements and documentation.
• Assess technical risk and mitigation plans. Identify high risk technical areas and work with Account Directors on solutions.
• Identify and understand client technical and security constraints.
• Collaborate with client Information and Technical Security teams.

Knowledge, Skills and Abilities

• + years as a Technical Director or Programming Supervisor in an environment developing large-scale websites, web applications, mobile and/or social media solutions.
• Extensive experience in cross-browser web-based software development.
• Experience leading and managing programmers while guiding technical solutions for interactive projects.
• Past experience in an Interactive Agency environment with corporate clients (preferably Fortune 500).
• Strong leadership abilities.
• Background in Programming and degree in a related field.
• Advanced programming knowledge applicable to multi-tiered web applications.
• Knowledge of multi-tiered hosting environments: server software, operating systems and related technologies.
• Excellent verbal and written communication skills.
• The ability to write functional, technical and security specifications.
• Ability to reduce complex technical issues to understandable concepts.
• Extremely detail oriented, strong organizational skills and attention to detail with outstanding analytic capabilities and the ability to problem solve.
• Demonstrated experience managing the technical aspects of multiple simultaneous projects within budgetary and schedule constraints.
• Applied knowledge of software/internet development lifecycle.
• Maintains a high level of initiative and is able to plan and carry out responsibilities with minimal direction.
• Able to work well in a collaborative team environment.
• Able to handle stressful situations and deadline pressure.
• Thrives in a challenging and fast-paced environment and is willing to work hard.

Benefits

PCD Group offers a competitive salary and excellent benefits package (including medical and dental insurance, flexible spending accounts, 401K plan and paid time off). If you enjoy working in a collaborative team environment where your contribution is meaningful and you meet the requirements for our open positions, we look forward to hearing from you.

Account Director

PCD Group, an award winning full-service interactive agency currently has an opening for an Account Director.

PCD Group specializes in cross-channel digital marketing, interactive design, application development and technology solutions for the financial service industry. With over 15 years of experience, we have helped the world’s largest banks and financial service organizations with online marketing, customer acquisition, account opening, onboarding and customer retention programs. PCD Group delivers Websites, Microsites, Mobile sites and Social Media initiatives, as well as custom web applications such as CRM, CMS and other web-based business applications.

The Account Director serves as the primary business contact for the client and is responsible for client satisfaction and project profitability through excellent customer service. The Account Director is accountable for maintaining the client relationship and leading the client and the internal team through successful project delivery by making key recommendations and decisions to support the achievement of the clients’ business goals. In addition, the Account Director is responsible for building relationships with clients to encourage repeat and expanded business opportunities.

Essential Duties and Responsibilities:

• Nurture and grow client relationships and accounts.
• Effectively communicate and sell PCD Group offerings to clients.
• Work effectively with PCD Group’s Creative & Technical Director in developing strategic solutions.
• Establish clear project parameters supporting the success of internal and client team members.
• Create proposals and pricing estimates that are documented, accurate, and implemented properly.
• Identify, analyze, prioritize, mitigate and communicate project risks (manage quality trade-offs).
• Implement best practices at the business unit level.
• Monitor scope, budgets and schedules and proactively manage client expectations.
• Oversee projects from planning through to delivery and maintenance ensuring that all processes and procedures are completed, quality standards are met, and that projects are profitable.
• Conduct regular account reviews to access service needs and usage trends, forecasting and formulate strategies for keeping the client retained and engaged.
• Maintain familiarity with industry and industry best practices.
• Regularly exercise discretion and independent judgment in management of accounts and projects.
• Report to CEO, providing regular input on all account activity, including status and call reports on a weekly basis.
• Other duties may be assigned to meet business needs as required.

Requirements:

• 5–10+ years as an Account Director, Account Manager or Client Facing Web Producer / Project Manager in an environment developing large-scale websites, web applications, mobile and/or social media solutions.
• Past experience in an Interactive Agency environment managing corporate clients (preferably Fortune 500).
• Bachelor’s degree or higher in marketing, advertising, design or related field.
• Post-secondary education in Project Management, business or technical field is a plus.
• Established strategic leader with the ability to breed creativity and follow processes.
• Proven aptitude in managing complex interactive teams and client relations.
• Excellent verbal and written communication skills.
• Demonstrated skills in negotiation and creating expectations.
• Superior ability to manage both client and internal team expectations.
• Extremely detail oriented, strong organizational skills and attention to detail with outstanding analytic capabilities and the ability to problem solve.
• Demonstrated experience managing multiple simultaneous projects involving cross-functional project teams within budgetary and schedule constraints.
• Experience with the financial management of projects.
• Applied knowledge of software/internet development lifecycle.
• Exhibits confidence and can inspire and motivate others.
• Established skills in the presentation and selling of ideas and strategic solutions as they relate to client needs.
• Desire to grow client relationships into mutually successful, lasting partnerships and be a client advocate.
• Maintains a high level of initiative and is able to plan and carry out responsibilities with minimal direction.
• Demonstrated experience in developing and building long-term strategic account plans and strategies.
• Strong leadership abilities.
• The ability to work well in a team environment.
• Able to handle stressful situations and deadline pressure.
• Thrives in a challenging and fast-paced environment and is willing to work hard.

PCD Group offers a competitive salary and excellent benefit package (including medical, dental, vision, alternative care, flexible spending accounts, 401(k) plan with employer contribution, sick leave and paid time off).  If you meet the above requirements, we look forward to hearing from you.

Junior Account Manager

PCD Group, an award winning full-service interactive agency has an opening for a Junior Account Manager.

PCD Group specializes in cross-channel digital marketing, interactive design, application development and technology solutions for the financial service industry. With over 15 years of experience, we have helped the world’s largest banks and financial service organizations with online marketing, customer acquisition, account opening, onboarding and customer retention programs. PCD Group delivers Websites, Microsites, Mobile sites and Social Media initiatives, as well as custom web applications such as CRM, CMS and other web-based business applications.

The Junior Account Manager serves as the secondary business contact for the client and is responsible for client satisfaction and project coordination through excellent customer service. A Junior Account Manager is accountable for supporting the maintenance of the client relationship. In addition, the Junior Account Manager is responsible for building relationships with clients to encourage repeat and expanded business opportunities. The Junior Account Manager will develop a comprehensive understanding of our clients' brands and marketing goals

Essential Duties and Responsibilities:

• Manage and support assigned accounts and clients.
• Increase business in existing and new accounts.
• Assist Account Directors in establishing budgets, business requirements and criteria for assigned accounts.
• Nurture and grow relationships with clients and business partners.
• Effectively communicate and sell PCD Group offerings to clients.
• Support PCD Group’s Technical Director and Account Directors in developing strategic solutions.
• Establish clear project parameters supporting the success of internal and client team members.
• Support the creation and delivery of proposals and pricing estimates.
• Identify, analyze, prioritize, mitigate and communicate project risks.
• Monitor scope, budgets and schedules and proactively manage client expectations.
• Oversee projects from planning through to delivery and maintenance ensuring that all processes and procedures are completed, quality standards are met, and that projects are profitable.
• Conduct regular account reviews to access service needs and usage trends, forecasting and formulate strategies for keeping the client retained and engaged.
• Regularly exercise discretion and independent judgment in client communications and special assignments.
• Report to Account Directors, providing regular input on all account activity, including status and call reports on a weekly basis.
• Other duties may be assigned to meet business needs as required.

Requirements:

• 2–5 years as an Account Coordinator, Account Manager, Account Executive or Client Facing Web Producer / Project Manager in an environment developing large-scale websites, web applications, mobile and/or social media solutions.
• Past experience in an Interactive Agency environment managing corporate clients (preferably Fortune 500).
• Undergraduate degree in Marketing, Advertising, Design or similar; Post-secondary education in Project Management, the business or technical field a plus.
• Strong organizational, time-management, multi-tasking, phone and interpersonal skills
• Demonstrates effective negotiation.
• Basic sales skills techniques and closing abilities.
• Excellent written and verbal communication skills.
• Superior ability to manage both client and internal team expectations.
• Extremely detail oriented, strong organizational skills and attention to detail with outstanding analytic capabilities and the ability to problem solve.
• Demonstrated experience managing multiple simultaneous projects involving cross-functional project teams within budgetary and schedule constraints.
• Applied knowledge of software/internet development lifecycle.
• Demonstrated skills in the presentation and selling of ideas and strategic solutions as they relate to client needs.
• Desire to grow client relationships into mutually successful, lasting partnerships and be a client advocate.
• Maintains a high level of initiative and is able to plan and carry out responsibilities with minimal direction.
• Strong analysis and judgment skills.
• Be able to work well in a team environment.
• Able to handle stressful situations and deadline pressure.
• Thrives in a challenging and fast-paced environment and is willing to work hard.

PCD Group offers a competitive salary and excellent benefit package (including medical, dental, vision, alternative care, flexible spending accounts, 401(k) plan with employer contribution, sick leave and paid time off). If you meet the above requirements, we look forward to hearing from you.